Tiles and Deco

Yes, absolutely! We encourage you to order tile samples before making a full purchase. Samples allow you to see the color, finish, and texture in person to ensure they’re the perfect fit for your project. Simply select the “Order Sample” option on the product page, and we’ll ship it directly to you.

We offer samples for only $0.99 each — customers just need to cover the shipping cost, which is calculated at checkout based on the size of your cart and the shipping address ZIP code.

Tile samples are typically processed and shipped within 1–2 business days. Delivery times vary depending on your location, but most U.S. customers receive their samples within 3–7 business days after shipping. You will receive tracking information as soon as your order is on the way, so you can follow the delivery in real time.

Yes! We offer special pricing for bulk orders as well as discounted shipping rates for deliveries to business addresses. If you’re planning a large project or ordering multiple boxes, please contact us directly so we can provide you with a customized quote. Our team will work with you to ensure you receive the best possible value for your order.

Orders are typically processed within 1–2 business days. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. Most orders within the U.S. arrive within 3–7 business days.

You’ll receive tracking information as soon as your order leaves our warehouse, so you can monitor your shipment in real time. For larger pallet or freight orders, delivery may take a bit longer depending on scheduling and carrier availability.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can click the link in that email to see the real-time status of your shipment.

If you created an account at checkout, you can also log in anytime to view your order history and track current orders directly from your Tiles and Deco account dashboard.

For pallet or freight deliveries, tracking details will be provided by the carrier, and our team will keep you updated on delivery schedules.

If you don’t have your tracking number, don’t worry — you can still track your order. Simply log in to your Tiles and Deco account and view your order details. You can also contact our customer service team with your order number or email address used at checkout, and we’ll be happy to provide the latest shipping status for you.

Returns must be requested within 15 days of delivery. All products must be in their original packaging, unused, and not damaged. Please note that customers are responsible for the cost of return shipping.

A 25% restocking fee applies to all approved returns. Additionally, certain items — including special offers, clearance deals, and promotional products — are final sale and non-returnable.

We recommend carefully reviewing your order and ordering samples beforehand to ensure the products are right for your project.

Yes. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will review your claim and arrange a replacement or refund as quickly as possible.

Please note that damages caused during installation or after delivery are not covered. Only items reported upon delivery inspection are eligible for replacement.

Yes! Many of our tiles are specifically designed for swimming pools, spas, and outdoor areas. These products are made with materials that are water-resistant, durable, and fade-resistant under sunlight and pool chemicals.

We recommend checking the product description on each tile to confirm its pool-rated and outdoor suitability, since not all tiles are intended for submerged or exterior use. If you’re unsure, our team will be happy to guide you in selecting the best option for your project.

At Tiles and Deco, we offer a wide selection of tile materials to suit different styles and applications:

• Glass Tiles – Vibrant, with reflective qualities that add brilliance and depth.
• Porcelain Tiles – Extremely durable, water-resistant, and built to last.
• Mosaic Tiles – Provide intricate patterns and decorative designs.
• Natural Stone Tiles – Deliver a timeless and organic aesthetic.

For swimming pools, the most recommended options are glass tiles and porcelain tiles. These materials are specially favored for their durability, water resistance, and ability to withstand pool chemicals while maintaining their beauty over time.

To keep your pool tiles looking their best, we recommend the following care tips:

• Regular Brushing – Use a pool brush or soft scrub pad weekly to prevent algae, calcium, and dirt buildup.
• Maintain Water Chemistry – Keep your pool’s pH and chlorine levels balanced, as unbalanced water can cause stains or scale on the tiles.
• Calcium Removal – For stubborn calcium deposits, use a pool-safe scale remover or a diluted vinegar solution with gentle scrubbing.
• Avoid Harsh Cleaners – Do not use abrasive tools or strong acids, as they can damage the tile surface or grout.
• Professional Cleaning – For heavy buildup, consider professional bead blasting or tile cleaning services.

With regular maintenance, your pool tiles will stay bright, durable, and beautiful for many years.

No, In most cases, installing new tiles requires draining the pool. Proper installation demands a clean, dry surface so that adhesives and grout can bond correctly. Installing tiles underwater is not recommended, as it can lead to weak adhesion and premature failure.

However, for small repairs (like replacing a few loose or broken tiles), there are underwater repair products available — though these are considered temporary solutions. For long-lasting results, a full installation should always be done with the pool drained.